My name is Brandon, and I’m a dispatcher here for Status. I became a dispatcher because I thought it would be a great experience for myself and to see what is alike to work in an office where you are in charge of a fleet of trucks. You get to build a relationship with your drivers where you are working for them, and they are working for you and you guys get along great, and it has been a great experience working for Status Trucks.
You need to be outgoing, and you need to be a person who is willing to make a bunch of calls in a day. Just because they might not be able to work with what you are working with and you might not be able to move what they are working with, but having a good personality where you are willing to call people, total strangers just to see if you can work out an agreement is a big thing. You need to be a patient person because yo might make a lot of calls in one day. All in all every call you make is another call closer to that one owner operator load that is going to help to move your driver. You just need to be a friendly person because this job involves making a lot of relationships. Whether toward the driver or your shipper, having a good relationship on both ends helps you find better loads for better rates and it helps your driver to trust you. You know that whatever you do here in the office at Status is going to benefit them now and in the long run.
To be a dispatcher at Status you need patience. Like I said, you might make a hundred calls one day or one hundred and fifty calls in an hour, but it all comes down to that one call that works out for you, the shipper and your driver. Patience is a big skill. Attention to detail is also a big deal. When we receive rate confirmations, or we book owner operator loads you need to make sure you know what exactly you are signing on for with your driver. You need to make sure they are paying the right amount or the weight on their truck is going to be the correct weight. Getting to the right locations and at the right times. It’s a line of work where you need to build your relationships, and part of that is making sure that you are not sending your driver to the wrong locations or giving them the wrong times to be in some places. Attention to detail is a big thing.