My name is Victor, the reason I became a dispatcher is one it is very performance-based, so it is very challenging. I’ve always been looking for a career that’s challenging, that I can put my best and reap results, and also, it’s very fast paced. You don’t get a moment of that you really not doing anything. You are always switching from different tasks, always communicating with the drivers, I think that is very crucial.
Skills that you need to be a good dispatcher is communication. You got to have excellent customer service skills because you are communicating to your client which is your driver on a day-to-day basis. That’s the most crucial part of being a great dispatcher.
I absolutely think it’s very crucial to be in good terms with your owner operators. Sometimes you will have an OK rate, at times you have great owner operator load rates and I it helps a lot both of you that you guys are on the same terms. If you guys develop a good friendship, you will know exactly what your driver is looking for on the loads. When rate comes up or a load comes up that is paying greatly, if you guys are on the same page, you’ll be able to take that load without even asking you owner operator because you guys have built up that trust. A relationship where you guys know exactly what the market is, where the great area is, that as soon as you call your owner operator he will know exactly. He will be able to trust that you have the best load out there for him because you have established that trust.